UCLA Anderson’s Dylan Stafford says you must prioritize integrity and authenticity as a leader. Dylan is the associate dean and director of admissions at UCLA Anderson School of Management, which is where he first met UpdateAI CEO Josh Schachter about 15 years ago. Their long friendship made Dylan a no-brainer selection to be the first guest on “Unchurned,” UpdateAI’s recently-launched podcast.

In this unchurned conversation on building trust & the importance of effective note taking with David Sable, you get to learn about Why they follow the customer first approach at Amazon Josh shares the employee-first mantra at Intuit How you can build effective service relationships with customers Why restaurant servers make the best salespeople What makes note-taking so important – Publish or Perish

In this unchurned conversation about the rise of the customer success echo chamber with Alex Farmer, VP of Customer Success at Cognite, we discuss: - The June 2022 CS Excellence Awards - The perils of CS as an echo chamber - The need for CS to be a cross functional, multidisciplinary mindset - Learn about Cognite and the CS team there - What to do when high touch isn’t available

In this unchurned conversation about customer community and different facets of leadership with Jay Nathan, EVP & CCO of Higher Logic we discuss: - Leading with questions NOT answers - Empowering your team by asking - “How I can help you?” - Showcasing hospitality as a leader - The value of customer community

This unchurned conversation takes you behind the scenes of the movement into customer lead growth – Pulse 2022 with Kellie Capote, Chief Customer Officer, Gainsight we discuss: Riding the tide and functioning for durable growth Factors that ushered appreciation for success Headwins from Heads’ of CS & CCOs’ Value Realization through crossfunctional alignment fit Sneak peek into the Durable- Growth framework